Warranty

One Year Limited Warranty
Xepa Technologies warrants this product against defects in material or workmanship for a period of one (1) year from the date of original purchase. During this period, Xepa Technologies will replace a defective part with a new or refurbished part without charge to you. It is your responsibility to retain original packaging or provide like packaging in order to facilitate the warranty process. Xepa Technologies will incur no liability whatsoever to provide packaging for warranty items. Upon receipt of the warranty item, should it be determined that the packaging is insufficient, Xepa Technologies may at its discretion, void the warranty. The consumer is responsible for the transportation cost to Xepa Technologies after 90 days from the date of purchase. You must receive a return authorization number before sending a unit in for service.

 

To Obtain Warranty Service
Should it be necessary to contact Customer Support, call (800) 284-8828. You will be instructed on how your claim will be processed. Have pertinent information available including proof of purchase and an understanding of the issue.

You must retain the original bill of sale to provide proof of purchase. Call a customer support representative to assess the problem. No service or shipment will be accepted unless an RMA # is provided to you and attached or printed to the shipping carton along with a copy of the bill of sale.

This warranty is effective only if the product was purchased through an Authorized Retail Seller and the unit is operated in North America. You are responsible for all tariffs and taxes imposed to ship or receive warranty or replacement units to and from the U.S. Warranty extends only to defects in materials or workmanship and does not extend to any other products that have been lost, discarded or damaged by misuse, accident, neglect, acts of God, such as lightning, improper installation, improper maintenance or modification. Warranty does not cover cosmetic damage or lost accessories. The consumer is responsible for the installation, removal and reinstallation of the product. This warranty gives you specific rights and these rights may vary from state to state. Some states do not allow limitation on how long the warranty lasts or exclusions or limitation of incidental or consequential damages, so the above may not apply to you.

 

 

Missing Accessories / Damaged parts

If any product parts are found to be missing, please contact Apex within twenty (20) days of purchase.